Terms of Use

Version : novembre 2025

1. General information

The website hanoivoyage.com (hereinafter referred to as the “Site”) is published by HANOI VOYAGES,
a destination management company specializing in the organization of tailor-made trips and travel experiences in Vietnam and Indochina.

The purpose of the Site is to inform users and to allow them to submit requests for information or personalized quotations.

Access to and use of the Site imply full and unconditional acceptance of these Terms of Use.

2. Purpose of the terms of use

These Terms of Use are intended to define:

  • The rules for accessing the Site;
  • The terms of use of the services offered;
  • The rights and obligations of users;
  • The publisher’s responsibilities.
  • They apply to all users of the Site, without restriction or reservation.

3. Access to the site

The Site is accessible free of charge to any user with internet access.

HANOI VOYAGES strives to ensure continuous access to the Site, but cannot guarantee permanent availability and reserves the right to temporarily interrupt access for maintenance, updates or technical reasons.

The user acknowledges using the Site under their sole responsibility.

4. Use of the site

The user agrees to use the Site:

  • in a fair and consistent manner;
  • in compliance with applicable laws and regulations;
  • without infringing on the rights of third parties or the security of the Site.
  • Any misuse, fraudulent or improper use of the Site is strictly prohibited.

5. Site content

The content of the Site (texts, photographs, videos, itineraries, practical information, testimonials, etc.) is provided for strictly informational purposes .

Although HANOI VOYAGES strives to provide accurate and up-to-date information, this may change at any time depending on:

  • local availability,
  • climatic conditions,
  • logistical constraints,
  • regulatory changes.

HANOI VOYAGES does not guarantee the completeness or the permanent timeliness of the information published.

6. Requests for quotes and lack of contractual commitment

Any request made via the Site (form, email, instant messaging) constitutes a request for information or a quote , and cannot be considered a firm reservation.

A travel contract is only considered concluded after:

  • Written confirmation of a detailed quote,
  • Express acceptance by the client,
  • And, where applicable, payment of a deposit in accordance with the General Terms and Conditions of Sale .

7. Responsibility

HANOI VOYAGES cannot be held responsible:

  • of a temporary interruption of the Site;
  • unintentional errors or omissions in the content;
  • indirect damages related to the use of the Site;
  • of the user’s improper use of information.

The user is solely responsible for their use of the Site and the information they communicate on it.

8. Intellectual property

All elements comprising the Site are protected by intellectual property law applicable at the European and international level.

Any reproduction, representation, adaptation or exploitation, in whole or in part, without prior written authorization from HANOI VOYAGES is strictly prohibited.

9. Personal Data – GDPR Compliance

HANOI VOYAGES attaches particular importance to the protection of personal data.

The data collected via the Site is processed in accordance with Regulation (EU) 2016/679 – GDPR .

The user has the following rights at all times:

  • right of access,
  • right of rectification,
  • right to erasure,
  • right to object,
  • right to data portability.

For more information, the user is invited to consult the Site’s Privacy Policy .

10. Cookies

The Site uses cookies in order to:

  • Improve the user experience;
  • Measure audience;
  • To offer suitable content.

The user can accept, refuse or configure cookies via the consent banner provided for this purpose, in accordance with European requirements.

11. Links to third-party sites

The Site may contain links to external websites.
HANOI VOYAGES has no control over these websites and accepts no responsibility for their content or practices.

12. Changes to the terms of use

HANOI VOYAGES reserves the right to modify these Terms of Use at any time.

The changes take effect as soon as they are published online.
It is the user’s responsibility to check this page regularly.

13. Applicable law and dispute resolution

These Terms of Use are subject to:

  • To the law applicable at the place of establishment of HANOI VOYAGES , without prejudice to the mandatory consumer protection provisions provided for by European Union law
  • In the event of a dispute, an amicable solution will be sought first.
  • Failing that, the dispute may be submitted to the competent courts in accordance with European consumer protection rules.

14. Contact

For any questions relating to these Terms of Use:

HANOIVOYAGES
📧 [email protected]
🌐 www.hanoivoyage.com